Privacy Policy

For individuals in the European Economic Area (EEA), United Kingdom, and Switzerland, you can read this version of our Privacy Policy.

We at Robi Labs (together with our affiliates, “Robi Labs,” “we,” “our,” or “us”) respect your privacy and are deeply committed to protecting the information we collect from you or about you.
This Privacy Policy explains our practices regarding personal data when you use our websites, applications, and services (collectively, the “Services”).

This Policy does not apply to data processed on behalf of business clients through custom integrations or enterprise APIs. Those uses are governed by separate customer agreements.

1. Personal Data We Collect

We collect personal data (“Personal Data”) in the following ways:

Personal Data You Provide

• Account Information: When you create an account with Robi Labs or any of our products (Lexa, Picasoe, Framex, XDream, etc.), we collect your name, email address, password, payment details, and usage preferences.

• User Content: When you interact with our AI models or tools, we may collect your text inputs, uploaded files, or media to provide the service and improve user experience.

• Communication Information: If you contact us (via email, chat, or social media), we collect your name, contact info, and message content.

• Other Information You Provide: Such as when you participate in surveys, events, or apply for partnerships or collaborations.

Information We Collect Automatically

• Log and Usage Data: IP address, browser type, time zone, and usage metrics (pages visited, time spent, actions taken).

• Device Information: Device type, operating system, app version, and unique identifiers.

• Location Data: Approximate location based on IP address, to optimize and secure service delivery.

• Cookies: We use cookies and similar technologies to personalize content, maintain sessions, and analyze performance.

Information from Other Sources
We may receive data from service partners, analytics tools, or publicly available information to improve service quality, prevent fraud, and enhance model accuracy.

2. How We Use Personal Data

We may use Personal Data to:

• Provide, maintain, and improve our Services

• Develop and test new AI features and capabilities

• Communicate product updates, events, and support messages

• Protect against fraud, abuse, and technical issues

• Comply with legal requirements

We may also de-identify or aggregate data to improve performance and research outcomes without linking it back to individual users.

3. How We Share Personal Data

We do not sell or rent your personal data. We may share it only with:

• Service Providers: Such as hosting, analytics, and payment platforms that operate under strict confidentiality agreements.

• Partners: Collaborators or research institutions only when necessary for a defined purpose and with your consent.

• Legal Authorities: When required by law, to comply with legal obligations, or to protect user safety and rights.

4. Data Retention

We retain your data only as long as necessary to provide the Services or comply with legal obligations. Retention periods vary depending on account activity, feature usage, and applicable regulations.

5. Your Rights

Depending on your region, you may have rights to:

• Access, correct, or delete your Personal Data

• Withdraw consent for data processing

• Request data portability

• Object to processing or file a complaint with your local authority

To exercise these rights, contact us at privacy@robiai.com.

6. Data Transfers

Your data may be stored and processed on servers located in multiple regions, including the European Union and the United States. Robi Labs ensures appropriate safeguards for international transfers, following GDPR and other applicable laws.

7. Children’s Privacy

Our Services are not directed to children under 13 years old. We do not knowingly collect personal data from minors. If you believe a child has provided data to us, contact us and we will delete it promptly.

8. Security

We use strong encryption, access controls, and monitoring to safeguard data. While no system is entirely secure, Robi Labs continually enhances its infrastructure to protect users’ information from unauthorized access or misuse.

9. Cookies and Tracking

We use cookies to personalize your experience and analyze usage. You can manage or disable cookies in your browser settings, though some features may not function properly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with the updated date. Material changes will be communicated when required by law.

11. Contact Us

For questions, data requests, or privacy concerns, contact:
Robi Labs LLC
Email: privacy@robiai.com
Website: www.robiai.com